Do Pre order item look exactly like the pictures shown?
Yes! Supplier use actual product during photo shoot, and we try our best to provide you as much detail photos as possible. Having that said, what you see is what you’ll get!
Will the colour of the product differ from the picture shown?
It is possible. Though we have made every effort to display as accurately as possible, however, as the actual colours you will see depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Is the product measurement are final?
No. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Measurements may vary between 3-5cm. Unless otherwise stated, measurements indicated are centimetres.
*Measurement Tip: Always hold the measuring tape loosely to ensure you get the right result.
If the pre-order product is out of stock, can it be restock again?
Out of stock item are usually sold out and it’s always re-stockable by the supplier. If the item becomes available again in the future, we will announce it on our social media as well as in our telegram channel. So make sure you subscribe to at least one of the followings to receive the latest updates!
What is your pre-order cancellation policy?
Cancellation & changes for pre-order item is not allowed. As the item has been executed exclusively for you, order will be submitted to the supplier right after payment made.
For who’s making instalment, your DEPOSIT WILL BURN. Please confirm with your order.
How do I know when is the arrival of shipment for pre-order merchandise?
Pre order usually take 7-14 days in normal delivery and please allow 10-19 days and delays in festive season. The estimated time of arrival (ETA) always in 2 weeks upon order. We will keep you update once your order are arrived!
I have ordered pre-order & ready stocks in one bill, will all my items be delivered at the same time?
We will ship all your items according to the estimated shipping time of your pre-order items. You only need to pay once for the shipping.
If you want us to ship separately, please let me know and we will charge you two different shipping fee.
How certain are you towards the estimated arrival of shipment?
Pretty accurate. Pre-order items will normally reach us within 7-14 working days after order submitted. Though we can only offer estimates of when the pre-ordered batch will arrive as the time of shipment delivery is completely reliant on the supplier, this being said, your pre-order can arrive much early than anticipated most of the time, or just a little later.
Is Return/Exchange Policy available for Pre-order?
We will examine the condition of each product before shipping out to make sure it is in good condition. However, if there is problems with the items you received, we do accept return or exchange following our policy written below.
* Pre order items are not allowed to return or exchange for any reason except damaged items.
Items are returnable or exchangeable within 5 days from the date of receiving. Please make sure it complies with our policy below before making request for a return or exchange.
